Tourism Paper 1 (English)

May-June 2019 — Grade 12 / Matric — Tourism

Past Paper 2019 Grade 12 English

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🎯 200 marks ⏱️ 3h 📄 26 pages 📝 133 items found 📚 4 topics 🔑 2 key info

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3.1and 3.2 round off your answer to TWO decimal place

Q1— Section header —

1.1Various options are provided as possible ans wers to the following questions. Choose the answer and write only the letter (A D\ next to the question numbers (1.1.1 to 1.1.20\the ANSWER BOOK, e.g. 1.1.21 D.

1.1.1flight from Alaska to China may cause sport s tourist to suffer from

1.1.2A health certificate required for travel related diseases

1.1.3A recommended expense to be included in a travel budget: igarettes

1.1.4An example of a duty free allowance: Two litr

1.1.5The picture below indicates a drop in the value of the rand against negative impact on the buying power of inbound international tourists.

1.1.6Layers of rock exposed by the flow of the Colorado River over many years created th is

1.1.7At this icon tourists can enjoy the experience of shopping for locally produced fruit and vegetables as well as sampling locally cooked foods

1.1.8A characteristic of a successful tourist attraction It is part of tourists

1.1.9The World Heritage Site that represents freedom and the triumph of the human spirit iSimangaliso Wetland Park

1.1.10South Africa s current brand slogan

1.111 The Sunshine Hotel Group supports the local youth empowerment programme. This programme is part of the Sunshine Hotel Group

1.112 This pillar of sustainability creates positive awareness of cultural heritage and national prid

1.113 related business. contract

1.114 A signed agreement between employer and employee containing information on working hours, job description and conditions of service

1.1.1A code of conduct promotes within the workplace.

1.1.16The natural disaster shown in th satellite phot ograph of the Caribbean Islands below

1.1.17A posit ive impact on domestic tourism when South Africa hosts a global event Domestic and international tourists pay higher prices

1.1.18A disadvantage of using EFT to make payment

1.1.19larger number of inbound international tourists.

1.1.20A step required before a tourism business can start an intervention process based on customer fee dback Advertise vacancies in the company

1.2Give ONE term for each of th e following descriptions by choosing a term from the list below. Write only the term next to the question number (1.2.1 to

1.2.5\the ANSWER BOOK. Japan; Statue of Liberty; bank notes; bank buying rate; trav ellers cheques; internet payment;

1.2.1The best form of payment of small amounts without using technology when travelling interna tionally (1\

1.2.2An electronic deposit for hotel reservation (1\

1.2.3A gift from France to the United States of America (1\

1.2.4Bullfights is a cu ltural activity in this country (1\

1.2.5Allows the rural community to depend less on a single industry ike farming throu gh income from tourism (1\

1.3Choose the correct word(s\ from those given in brackets. Write only the word(s\ next to the question number (1.3.1 to

1.3.5\in the ANSWER BOOK, e.g.

1.3.6pas sport.

1.3.1The eruption of the Kilauea Volcano in Hawaii s an example of a (natural disaster/global occurrence\ (1\

1.3.2A bite from an infected mosquito can lead to (typhoid fever /yellow fever\ (1\

1.3.3Chichen Itza /M achu Picchu \is often referred to as the Lost City of the Incas. (1\

1.3.4(Ayers Rock/ Dome of the Rock\is found on the Australian continent. (1\

1.3.5To give a friend free entry to an attraction can be viewed as (ethical/ unethical\ behavio r.

1.4Choose the example from COLUMN B that matches the term in COLUMN A. Write only the letter (A F\ next to the question number (1.4.1 to

1.4.5\in the ANSWER BOOK, e.g.

1.4.6G. COLUM N A COLUMN B

1.4.5Hurricane Terrorism Earthquake Accident Diseases

1.5Identify the FIVE travel related documents (A E\ in the picture below . Match the documents with the descriptions

1.5.1The compulsory document showing proof of preventative measures against travel related diseases (1\

1.5.2The travel document containing the entry a nd exit stamps of countries or cities visited (1\

1.5.3The document on which a seat number appears and which allows access to the aircraft (1\

1.5.4The travel document issued by the Automobile Association (1\

1.5.5The documen t issued by an mbassy that allows entry into the destination country (1\

Q2— Section header —

2.1Study the World Time Zone map read the scenario below and ans wer the questions that follow. Tourism 11 DBE/2019

2.1.1State the flight number of the flight to Johannesburg. (1\

2.1.2The United Kingdom racti aylight

2.1.3

2.2.1The flying time from th London Heathrow Airport to the OR TAMBO International Airport in Johannesburg was 11 hours.

2.2.2After Gareth had completed his surf ing practic session at 17:00, he made a call to his coach

2.3Use the information given in the scenario in QUESTION

2.1to compile the second day of the itinerary for Gareth and his mother. NOTE: It will be to your advantage to use the it inerary format and write complete sentences

2.4.1In South Africa, regulations for children under the age of 18 years, travelling with or without their parents were changed in 2014 Children are now

2.4.2Refer to the sporting equipment Gareth was carrying in the picture. Suggest ONE way in which Gareth was able to meet the baggage regulation of the airline. (2\

2.4.3Explain ONE reason why Gareth and his mother had to pass through the security check point at the airport before proceeding (going\ Gate 14. (2\

2.4.4State ONE way in which Gareth and his mother could keep their hand luggage safe. (2\

2.5.1Apart from Gareth and his mother s luggage, l ist THREE items carried by tourists that would

2.5.2Gareth and his mother proceeded to the GREEN CHANNEL at the OR Tambo International Airport in Johannesburg. Give ONE reason why they went through the reen channel. (2\ Tourism 13

2.6Study the information below and answer the questions that follow. HEALTH RECOMMENDATIONS TAKE CARE OF YOURSELF WHEN TRAVELLING Get vaccinated Take alaria medication Eat and drink safely Prevent bug bites

2.7Criminal activities at the OR Tambo International Airport ha ve increased significantly and tourists had been warned to be careful. Recommend TWO safety measures to Gareth and his mother once they had

Q3— Section header —

3.1Use the exch ange rate table below to answer the questions that follow. EXCHANGE RATE TABLE CURRENCY BBR BSR Pound Sterling (GBP\ 18

3.2Gareth and his mother had ZAR2000 left at the end of their trip and exchanged the money for GBP at OR Tambo International Airport before they boarded their plane b ack to the UK. Calculate the amount they received in GBP. Round off your answer to

3.3Name ONE travel document Gareth s mother had to present before she could exchange currency. (1\ TOTAL SECTION B:

Q4— Section header —

4.1Study the icons below and answer the questions that follow Write only the question number and the answer in your ANSWER BOOK e.g.

4.1.6Eiffel Tower.

4.1.1Name the icon that is the official residence of the President of Russia. (1\

4.1.2Name the city where icon is located. (1\

4.1.3Name the continent where icon is located. (1\

4.1.4Name the icon at (1\

4.1.5Name the country where icon is located. (1\ Tourism 16 DBE/2019 C/

4.2.1 ame the cultural group associated with icon E. (1\

4.2.2ive ONE reason for the constru ction of the icon at (2\

4.2.3Explain ONE reason why the attraction at cannot be regarded as an icon representing the USA. (2\

4.3Read the information on the icon Petra and answer the questions that follow. DID YOU KNOW??? Petra is referred to as he Lost City It is one of the Seven Wonders of the World Indiana Jones and the Holy Grail

4.3.1 Name the country where the icon Petra is located. (1\

4.3.2 Give ONE reason why Petra is referred to as The Lost City. (2\

4.3.3 You are writing a blog (electronic article done on the internet\for a travel company. Discuss the success of Petra as a tourist attraction. Include the following in your blog. ONE trend regarding the visitor numbers to Petra

Q5— Section header —

5.1Write down the letter of the World Heritage Site located in Limpopo. (1\

5.2Write down the letter of the mixed World Heritage Site. (1\ Tourism 19 DBE/2019 C/ NS

5.3Name the province where the World Heritage ite labelled is located. (1\

5.4Name the World Heritage Site that incl udes the New Seven Wonders of Nature. (1\

5.5Give ONE reason why the Richtersveld Cultural and Botanical Landscape as declared a World Heritage Site. (2\

5.6Give the n ame of the TWO Worl d Heritage ites that represent the following

5.6.1ncient cultures (1\

5.6.2ncient human fossils (1\

5.7Explain the difference between the iSimangaliso Wetlands Park and the Cape Floral Region with regard to diversity. (4\

Q6— Section header —

6.1Give the name of the organisation responsible for collecting the tourism levy. (1\

6.2Identify from who certain accommodation establishment collect the 1% tourism levy.

6.3Only certain tourism businesses collect the 1% tourism levy and this is done on a voluntary ba sis by tourism business es Discuss TWO reasons why this practice

6.4.1Refer to the web page and identify ONE way in wh ich South African Tourism supports businesses who contribute to the 1% levy. (2\

6.4.2Explain TWO reasons why businesses who contribute to the 1% tourism levy should take advantage of the support referred to in QUESTION

6.4.1(4\

6.5The campaign I DO TOURISM was launched at the Tourism Indaba 2017 Suggest ONE way in which this campaign encourages you

Q7— Section header —

7.1Read the information below and answer the questions that follow. Zach, a qualified tour operator wants to open up his own tour operating company. He is aware that the pr ofessional image of his company is

7.1.1Explain how the following can contribute to the professional image of Zach s business (a\ Branded stationery (2\ (b\

7.1.2Discuss TWO reasons why most tourism businesses prefer their staff to wear uniforms. (4\

7.2Study the information below and answer the questions that follow. A business card is an important communicatio n and networking tool used indirectly for marketing but which is often not used effectively by companies.

7.2.1Identify TWO items that ap pear on the above business card (2\

7.2.214

Q8— Section header —

8.1Refer to the extract and identify ONE example of how the Sun Mountain Lodge practices effective waste management through the following

8.1.1Reducing (2\

8.1.2Recycling (2\

8.1.3Re using (2\

8.2Tourism businesses need to form partnerships with the commun ity within which they operate. Explain ONE way in which the Sun Mountain Lodge involves the local community in their business operations. (2\

8.3Read the extract below and answer the questions that follow. FAIR TRADE IN TOURISM The organisation Fair Trade in Tourism South Africa (FTTSA\ changed its name to Fair Trade Tourism (FTT\in May 2013. The reason was to become a

8.3.1Give the function of the Fair Trade Tourism organisation. (2\

8.3.2Recommend ONE way in which the manager of the Sun Mountain Lodge can implement the following Fair Trade principles: (a\ Fair wages (2\

Q9— Section header —

9.1Read the extract below and answer the questions that follow. BRAZIL AND SOUTH AFRICA JO INING FORCES The Minister of Foreign Affairs of Brazil visited South Africa in 2017 to strengthen relationships between the two countries and had the following to

9.1.1State TWO characteristics the FIFA World Cups and the Olympic Games have in common. (4\

9.1.2Refer to the extract and identify TWO positive outcomes from hos ting of the events in QUESTION

9.1.1(4\

9.1.3Explain ONE positive impact hosting a world class G20 ummit has on the host countries. (2\

9.1.4Political instability in Brazil or South Africa will result in them losing the bid to host future BRICS summit In view of political instability

9.2Study the information below and answer the ques tions that follow. TOURIST ARRIVALS FROM BRAZIL IN SOUTH AFRICA JANUARY

9.2.1Calculate the increase in inbound international arrival numbers from Brazil in the 2016 2017 period. (2\

9.2.2Predict ONE impact the answer to QUESTION

9.2.1will have on foreign earnings from Brazilian tourists. (2\

9.2.3SATourism has established that Brazil is an emerging market. Recommend THREE ways in which SATourism can use the information gained from the statistics to further grow the Brazilian market. (6\ [24] Tourism24

Q10— Section header —

10.1Give ONE way in which the completed feedback tool from customers would reach the tourism business. (2\

Q2— Section header —

Topics Identified

Business EnvironmentsForms of OwnershipBusiness FunctionsLeadership

Mark Allocation

Total200 marks

Sections24 + 12 + 14 + 16 + 24 + 6 = 96 marks

Key Information

Email Addressname@example.com

Websitewww.nationalgeographic.com · www.unesco.org

Paper information

SubjectTourism

Year2019

SessionMay-June

TypePast Paper

PaperPaper 1

LanguageEnglish

Pages26

Downloads4

Examination context

Decade2010s

Years ago7y

Season—

Start day—

Exam period—

Days since exam—

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Corresponding marking memorandum

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Tourism Memo 1 (English) →

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