Tourism Paper 1 (English)

May-June 2018 — Grade 12 / Matric — Tourism

Past Paper 2018 Grade 12 English

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🎯 200 marks ⏱️ 3h 📄 26 pages 📝 103 items found 📚 4 topics 🔑 2 key info

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3.1and 3.2, round off your answer to TWO decimal places. Show ALL steps for the calculations. You may use a non programmable calculator. Use the mark allocation each question as a guide to the length of your answer.

1.1Various options are provided as possible answers to the following questions. Choose the answer and write only the letter (A D\ next to the question number (1.1.1 to

1.1.20\ in the ANSWER BOOK, for example 1.1.21 D.

1.1.1The travel document attached to a passport allowing entry into a foreign destination. International driv ing license Tourist visa Yellow fever certificate Birth certificate

1.1.2Good advice given to a tourist regarding safety in a foreign country Always carry large amounts of cash. Display expensive camera equipment. Ensure visibility of room keys. Carry copies of travel documents.

1.1.3

1.1.4

1.1.5

1.1.6he found in Fran

1.1.7

1.1.8The country where the icon below is located Brazil Argentina Rio De Janeiro Mexico

1.1.9The site where one of the largest genocides (mass killing of people\ occurred during World War Berlin Wall Kremlin Auschwitz Red Square

1.1.10A factor that contribut to Machu Picchu being a successful tourist attraction Machu Picchu limits the number of tourists visiting the attraction. Tourists to Machu Picchu are offered free accommodation.

1.1.11

1.1.12Responsible and sustainable tourism focus carrying prohibited products while on holiday. promoting good international relationships and nation building. driving recklessly in a foreign country.

1.1.13Laura is a chef at a restaurant. The most appropriate dress code to accommodate her core duties would be: +-.036/* **** *+.242*! !&+.+&#"#&&$"!#%&#

1.1.14Compulsory information included in an employment contract revious employer ersonal values ax refunds ore duties

1.1.15A factor that contribut to the professional image of a tourism business Environmental policies Bereavement policies Retirement policies Procurement policies

1.1.16

1.1.17

1.1.18Cultural tourists would prefer these activities to be included in their itinerary when they visit Mpumalanga Skiing and snow boarding Game viewing and traditional dancing Going to the beach and snorke

1.1.19

1.1.20A heading that describe the process in the flow diagram below Voluntary donation Economic upsets Global recession Multiplier effect (20 x 1\ (20\ urists attending a global event pay their bill

1.2Give ONE word(s\/term for each of the following descriptions by choosing a word(s\/term from the list below. Write only the word(s\/term next to the question number (1.2.1 to

1.2.5\ in the ANSWER BOOK. Tower of London; Rio de Janeiro; quator; UNESCO; unforeseen event; UNWTO; UTC; Brazil;

1.2.5The organisation responsible for gathering tour ism statistics on global travel The crown jewel s are associated with this icon The term used to des cribe the 2023 Rugby World Cup This imaginary line is also referred

1.3Choose the correct word from those given in brackets. Write only the word(s\ next to the question number (1.3.1 to

1.3.5\ in the ANSWER BOOK, for example 1.3.6 passport.

1.3.5(Toiletries/Meals\ are calculated as part of the budget compiled by a travel agent. According to SATourism, tourists arriving from Mauritius are regarded as South Africa s (air/land\ source markets. The Wimbledon Tennis Tournament has a positive impact o

1.4Choose the picture from COLUMN B that matches the factors contributing to the success of an attraction in COLUMN A. Write only the letter (A F\ next to the question number (1.4.1 to

1.4.5\ in the ANSWER BOOK, for example

1.4.6COLUMN A COLUMN B

1.4.1Crime prevention

1.4.2Appearance and upkeep of an attraction

1.4.3Marketing the attraction

1.4.4Universal access

1.4.5

1.5Study the Frequently Asked Questions page of the TOMSA booklet below. Match the answers (in the block below\ to the Frequently Asked Questions Write only the answer next to the question number

1.5.6accommodation arketing; 1%; 80%; SATourism; tourists; accommodation establishm ents; airlines; compulsory; voluntary; FTT

1.5.2What is the tourism levy used for?

1.5.1How much is the tourism levy

1.5.3What tourism business collects the levy

1.5.5Who pays the tourism levy?

1.5.4Is collection of the tourism levy compulsory or voluntary Frequently Asked Questions 12

2.1

2.1.2Name the visa that South Africans will have to apply for to enter France. List THREE supporting documents that must be submitted with the application for the visa in QUESTION

2.1.1(1\ (3\

2.1.3(a\ (b\ Calculate the time at which the viewers in Perth, Australia will be able to watch the opening ceremony live on television. Calculate the time at which

2.2DAYLIGHT SAVING TIME Daylight saving time 2019 in France starts at 02:00 on Sunday 31 March and will end at 03:00 on Sunday 27 October

2.2.2Explain ONE reason why South African soccer fans who will attend the World Cup have to be aware of DST in their travel planning. Explain TWO time related benefits for South African fans while they are at

2.3Study the map below and answer the questions that follow. The soccer fans from South Africa want to extend their stay in Europe after the 2019 FIFA Women s World Cup. They plan to vis it THREE countries in

2.3.1Logical route planning is an important consideration for international travel. Select THREE countries north eastern Europe which share a border with France,

2.3.2

2.4Study the picture below and answer the questions that follow. JET LAG AND JET FATIGUE Travelling long distances by air can have an impact on the physical well being of tourist Source http://www.huffingtonpost.co.za

2.4.1Explain the difference between jet lag and jet fatigue (4\

2.4.2(a\ (b\ efer to the picture and give TWO symptoms of jet lag. State TWO ways in which the symptoms

2.4.2(a\ can be minimised. (4\ (4\ [38] 1638

3.1Study the picture and the exchange rate table below and answer the questions that follow. GRATUITIES (TIP PING nterna ional visitor left a tip for the waitron on the table in a

16.06European countries EUR

3.1.1Identify the currency that was left on the table for the waitron. (1\

3.1.2(a\ (b\ Add the total value of the foreign currency notes and coins left on the table. Calculate how much the waitron could expect in rand when the owner of the restaurant exchanges the currency on behalf of

3.2A British tourist left 27 British ound on the table for the waitron.

3.2.1Calculate the amount the waitron received in rand. Show ALL calculations and round off your answer to TWO decimal places. (3\

3.2.2(a\ (b\ Compare the two scenarios above in terms of the value of the tips the waitron has received Explain how the gratuities (tips\ received by the wait

4.1Refer to the clues below and complete the crossword puzzle. Write only the answer next to the question number (4.1.1 to 4.1.6\ in the ANS K, for example

4.1.7Eiffel To CLUES DOWN OSS

4.1.3Built in memory of the sultan wife Tou rist attraction also called Uluru

4.1.6e stru tur e demolished (broken down\ symbolise the fall of ommunism on in Portugal City where this statue is

4.2Read the article below and answer the questions that follow. NDER KEEPERS Five thousand artefacts* excavated (taken from the ground\ at Machu Picchu many years ago, ha been kept at Yale University s museum in the USA.

4.2.3e an ultur al gro associated with Machu Picchu. Name the continent where Machu Picchu is located. Explain why this icon was built. (1\

4.2.4This icon was discovered high up in the Peruvian mountains. Discuss ONE reason why this cultural group would have chosen to live so high up in the mountains. (2\

4.2.5dentify TWO ways in the article in which the Peruvian government is trying to revive the importance of this icon. (4\

4.2.6In a paragraph, explain the disagreement surrounding the artefacts of Machu Picchu. paragra ph should us o following A discussion on the disagreement between Yale

5.3State the type of World Heritage Site shown on the information board. Name the province where the site in QUESTION

5.1is located. Give ONE reason why the UNESCO logos appear on the information board. (1\ (1\ (2\

5.4

5.5Explain ways in which this site has global significance for future generations. (4\ [12] Mapungubwe National Park and World Heritage Site is a Cultural Landscape that12

6.2Nam e organisa on represented in the logo. State TWO ways in which the Tourism Safety Initiative will benefit tourism businesses.

6.3From the information, identify the following:

6.3.2ONE public entity that partners with South Africa s marketing body to grow and develop the t ourism industry in South Africa ONE organisation that partners with South Africa s marketing body to grow and develop the tourism industry in South Africa

6.4Discuss TWO ways how tourism businesses will benefit from the initiatives in the article. (4\ 22

7.1Explain the importance of a code of conduct at a travel agency. (2\

7.2Discuss TWO ways in which the unprofessional behaviour of the staff members in the picture above can impact negatively on the work ethics of the other staff members the travel agency with regard to:

7.2.2Harassment aziness (4\ (4\

7.314

8.1.1From the above extract it is clear that the primary focus of the White Shark roject is on the environmental and social pillar of sustainable tourism. Identify ONE example of how the economic pillar is being practised

8.1.2Explain THREE ways from an economic perspective in which the White Shark Swop Shop project organisers empower the children of Masekhane to develop into self sufficient individuals. (6\

8.2Read the slogan below and answer the questions that follow. PONSIBLE TRAVEL PUT BACK INTO VEL WHA YOU GET FROM IT uggest ways in which

8.2.2Supporting the local community Protecting the environment (4\ (4\ [16] TOTAL SECTION16

9.1.2

9.2In recent years th Afri has ad its own share of natural disasters such as the devastating wildfires in Knysna dur

9.3Study the information below and answer the questions that follow. JOHANNESBURG COMES UP TOPS According to MasterCard, Johannesburg was the most visited destination city out of 13 cities in Africa for the fourth year in

9.3.2Name the company that compiled the statistics in the information above. Give the payment method associated with the company in QUESTION

9.3.1(1\ (2\

9.3.3(a\ (b\ State whether the top source markets are ranked according to visitor volumes or expenditure. Give ONE reason for the answer to QUESTION

9.3.3(a\. (1\ (2\

9.3.4Identify the following markets: (a\ (b\ The mar ket with the lowest expenditure The market with the highest expenditure (1\ (1\

9.3.5State ONE way in which city of Johannesburg can increase the spending patterns of markets with the lowest expenditure. (2\ [22]22

10.1State ONE way in which customer feedback influences travel planning. (2\

10.2Suggest ONE way in which a hotel should respond to the following:

10.2.2A positiv e online review about the hotel A negative online review about the hotel (2\ (2\

10.3Explain ONE reason why responding to online reviews in QUESTION

10.2is a way of managing a hotel s online reputation. (2\ [8] TOTAL SECTION AND TOTAL:8

Topics Identified

Business EnvironmentsForms of OwnershipBusiness FunctionsBusiness Plan

Mark Allocation

Total200 marks

Sections38 + 12 + 23 + 12 + 14 + 16 + 22 + 8 = 145 marks

Key Information

Contact Number0366665445 · 0012111111

Websitewww.huffingtonpost.co.za · www.kimmacquarrie.com

Paper information

SubjectTourism

Year2018

SessionMay-June

TypePast Paper

PaperPaper 1

LanguageEnglish

Pages26

Downloads3

Examination context

Decade2010s

Years ago8y

Season—

Start day—

Exam period—

Days since exam—

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